Trust is something we earn with facts, not slogans. This page sets out exactly how Casiny is regulated, who operates the brand, and the checks that sit behind every spin, deposit and withdrawal. We hold an offshore gaming licence, our games are tested by independent laboratories, and your identity and funds are protected by verification and encryption that we treat as non-negotiable. We have written it plainly, including the parts that some sites prefer to gloss over, so you can decide for yourself whether Casiny is the right fit. Gambling is for adults aged 18 and over, and it should stay entertainment, never a way to make money or escape a problem.
Our licence and who operates Casiny
Casiny operates under a gaming licence issued by the Tobique Gaming Commission, licence number 0000020. The Tobique Gaming Commission is the regulatory body of the Tobique First Nation in New Brunswick, Canada, and it authorises and oversees the online gaming activity carried out under this licence.
The brand is operated by Neptune Projects SRL, a company registered in Costa Rica under registration number 3-102-900308, with a registered office at De la POPS de Curridabat, 300 Sur, 75 Este, 11801, San Jose, Curridabat, Costa Rica. Payment processing is handled by our authorised payment agent, Sultucia Ltd (HE464112), based in Nicosia, Cyprus. Naming the operating company, the regulator and the payment agent is the bare minimum a licensed site should disclose, and we publish all three here and in our Terms.
You can confirm any of this yourself. Check the licensing footer at the bottom of every page on casiny.me, where the regulator, licence number and operator are stated; the details on that seal should match the details on this page exactly. If anything looks inconsistent, stop and contact our support team before depositing.
- Regulator: Tobique Gaming Commission, licence number 0000020.
- Operator: Neptune Projects SRL, Costa Rica, registration 3-102-900308.
- Payment agent: Sultucia Ltd (HE464112), Nicosia, Cyprus.
- Our licence is offshore — it is not an Australian licence.
What an offshore licence actually means
We want to be direct: Casiny is not licensed in Australia. There is no licence from an Australian regulator, and we do not claim one. Our authorisation comes from the Tobique Gaming Commission, which is an offshore regulator.
Offshore licensing tends to be lighter-touch than the regimes you may have heard about, such as the Malta Gaming Authority (MGA) or the UK Gambling Commission (UKGC). Those authorities impose stricter advertising rules, deposit-limit mandates, affordability checks and dispute procedures, and they audit operators more intensively. An offshore licence still sets conduct and fairness standards, but the supervision is less prescriptive, and that is a genuine difference worth understanding rather than papering over.
The practical consequence is that your formal recourse is more limited than it would be with an MGA or UKGC operator. If a dispute cannot be settled with us directly, you can escalate to the Tobique Gaming Commission, but you will not have the same statutory consumer protections that a domestically licensed product carries. We mention this so the decision to play with us is an informed one.
Being offshore does not lower the bar we hold ourselves to. We voluntarily apply the controls described on the rest of this page — independent game testing, mandatory identity verification, encryption and responsible-play tools — because we think they are simply how a casino should be run, regardless of how prescriptive the licence is.
Fair play, RNG and independent audits
Every casino game on Casiny runs on a Random Number Generator (RNG): software that produces unpredictable, statistically independent outcomes for each spin, hand or roll. A genuine RNG means a result cannot be predicted from previous results and cannot be nudged for or against any player. The games are supplied and run by the studios that build them, not adjusted by us.
RNG certification is the process by which an independent laboratory inspects that software and confirms the outcomes are truly random and behave as the game maths describe. Independent testing houses such as eCOGRA and iTech Labs are recognised across the industry for this work; they review the RNG, verify published return-to-player figures against actual game logs, and issue certification. Because the audit is carried out by a third party with no stake in the result, it carries far more weight than any self-assessment.
Return to Player (RTP) is the share of total stakes a game is designed to pay back over the very long run. An RTP of 96% does not mean you get $96 back from $100 in a session, and it never has. It is a theoretical figure measured across millions of rounds; over any single visit your result can swing far above or far below it, which is exactly why we treat gambling as entertainment with a built-in cost rather than an income.
What independent testing confirms
| Element | What is checked | By whom |
|---|---|---|
| RNG | Outcomes are random and statistically independent | eCOGRA, iTech Labs |
| Published RTP | Real game logs match the stated theoretical RTP | Independent test labs |
| Game logic | Pay tables and features behave as the rules state | Independent test labs |
Identity verification (KYC) and anti-money-laundering
Casiny is not an anonymous service, and it cannot be. Before your first withdrawal we ask you to verify your identity through a process known as Know Your Customer (KYC). This typically means a government-issued photo ID, proof of address, and confirmation of the payment method you used to deposit.
We do this for two reasons that protect everyone. KYC and the linked anti-money-laundering (AML) checks stop criminals from washing illicit funds through gaming accounts, and they stop fraudsters using stolen cards or someone else's identity to deposit and cash out. The same checks confirm you are aged 18 or over and that the person withdrawing is the person who deposited. In Australia, AML and counter-terrorism-financing obligations are administered by AUSTRAC, and reputable operators worldwide follow comparable standards as a matter of course.
Verifying early avoids delays later. The quickest withdrawals belong to players whose documents are already approved, so submitting clear, in-date documents at registration is the single most effective thing you can do to keep payouts smooth.
Anonymity is not on offer here. A casino that promises completely anonymous play with no identity checks at all is either ignoring its obligations or is not what it claims to be — and that is a warning sign, not a feature.
- Verification is required before your first withdrawal.
- Usual documents: photo ID, proof of address, payment confirmation.
- KYC and AML checks protect against fraud and money laundering.
- Submit clear, current documents early to avoid payout delays.
Protecting your data and your money
All information that passes between your device and Casiny is encrypted with SSL/TLS technology, the same standard banks use. Encryption scrambles your personal details and payment data in transit so they cannot be read if intercepted, and you can confirm it is active by the padlock icon in your browser's address bar.
Behind the scenes, sensitive records are stored on protected servers with strict, role-based access, meaning only authorised staff with a genuine business reason can reach personal data, and that access is logged. Card details are handled by PCI DSS-certified payment partners rather than stored loosely by us. Player balances are kept separate from the day-to-day operating funds of the business, so the money in your account is yours and is treated as such. How we collect and handle personal data in detail is set out in our Privacy Policy.
Responsible play as part of security
Security is not only about firewalls and audits. Keeping you safe also means making sure play stays under your control, which is why responsible-gambling tools sit alongside encryption and verification rather than in a separate corner of the site.
Within your account you can set deposit limits, take a short cooling-off break, or self-exclude for a defined period or permanently. We would rather you used these tools early than wished you had later. In Australia, BetStop (betstop.gov.au) is the national self-exclusion register, which lets you exclude yourself from licensed Australian online operators in one step. If gambling is causing you stress, free and confidential help is always available.
Help is there whenever you need it: Gambling Help Online on 1800 858 858 (free, 24/7), and Lifeline Australia on 13 11 14 for crisis support. Asking for help is a strength.
- Set deposit limits and cooling-off periods inside your account.
- BetStop (betstop.gov.au) is Australia's national self-exclusion register.
- Gambling Help Online: 1800 858 858, free and 24/7.
- Lifeline crisis support: 13 11 14. You must be 18+ to play.
How to spot a clone or phishing site
Popular brands attract copycats. Fraudsters build look-alike sites with near-identical logos and colours, hoping you will type in your login or card details by mistake. The defence is simple but it matters.
Always reach Casiny through our official domain, casiny.me. Be wary of slightly misspelled addresses, unexpected links in emails, SMS or social media offering bonuses that sound too generous, and any page that asks for your password outside the normal login screen. We will never email or message you asking for your full password.
If a site looks like us but the web address is off, the licensing footer is missing, or the support contacts do not match what is published here, do not log in or deposit. Close the page and come to us directly through live chat, which is staffed around the clock, so we can confirm whether a link or message is genuine.
